To initiate a return or an exchange, please contact us first by email at contact@luxylemon.com or through our contact form. If eligible for a return or exchange - we will provide you with the shipping address where the items must be returned and inspected.
DAMAGES AND PRODUCT ISSUES
Please check your item(s) upon receipt and contact us immediately if the item arrived defective, damaged or if you received the wrong item, so that we can help make it right.
RETURN POLICY
- To qualify, item(s) must be returned within 30 days after delivery.
- Item(s) must be unused, unopened and in the original packaging
- Customer will be responsible for return shipping postage. We recommend retaining a copy of your drop-off receipt and tracking number for your records as luxylemon is not responsible for any returns lost in the mail
- Some items cannot be returned or exchanged which include any item(s) marked as "final sale", "BOGO" (including BOGO60, BOGO70, B1G2Free, B2G2Free, BFBOGO codes), matching bundle sets, items on Markdown, Clearance, 40% OFF or more.
- Please allow 7 business days for your return to be processed
- If your return has been accepted, a refund will be issued to your original payment method within 7 business days. Original shipping charges are non-refundable and will be deducted from the refund.
EXCHANGE POLICY
- To qualify, item(s) must be returned within 14 days after delivery.
- Item(s) must be unused, unopened and in the original packaging
- Customer will be responsible for return shipping postage. We recommend retaining a copy of your drop-off receipt and tracking number for your records as luxylemon is not responsible for any returns lost in the mail.
- Fees may apply for exchanges due to incorrect sizes ordered.
- Some items cannot be returned or exchanged which include any item(s) marked as "final sale", "BOGO" (including BOGO60, BOGO70, B1G2Free, B2G2Free, BFBOGO codes), matching bundle sets (battery case + ring holder combos), Mystery Battery Cases, items on Markdown, Clearance, 40% OFF or more.
- Please allow 7 business days for your exchange to be processed.
- If your exchange has been accepted, a replacement will be shipped out at no additional cost.
